FAQ’s

Everything You Need, All in One Place

We’ve compiled the most commonly asked questions and essential resources to make renting or leasing with us easy and stress-free. Whether you’re a landlord or a tenant, you’ll find what you need below.

Landlord FAQ’s

How do I switch to Ray White Cottesloe Mosman Park if I already have a property manager?

Switching is simple. We handle everything, including notifying your current agent and collecting documentation.

How do you find and screen tenants?

We use a thorough application and screening process, including rental history, employment checks and reference calls. We also meet applicants in person before approval.

What fees do you charge?

Our fees are competitive and tailored to your portfolio. Contact our team to receive a transparent, customised quote.

How often will I hear from my property manager?

We believe in proactive communication. You’ll receive regular updates on inspections, maintenance and tenancy changes. As well, we’re always available by phone or email.

Do you offer landlord insurance advice?

We’re happy to recommend providers and explain common policy types. We also store your building and landlord insurance on file to ensure compliance.

Tenant FAQ’s

How do I submit a maintenance request?

Use the Tapi chatbot on our Maintenance Request page. It’s fast, simple and lets you upload photos or videos.

What happens after I lodge a maintenance request?

Your property manager will review your request and contact you if further information is needed. Non-urgent issues are typically actioned within 1-2 business days.

Can I have pets at the property?

This depends on your property suitability. Please submit a pet request in writing and await confirmation before bringing a pet into the property.

What are urgent repairs?

Urgent repairs include issues such as flooding, no hot water, electrical hazards or security breaches. Call our emergency trades after hours if necessary. This number can be found on our For Tenants page.

When do I get my bond back?

Once the property has been inspected and any required cleaning or repairs are completed, we lodge the bond refund through the BondsWA portal.

Still Have a Question?

If your question isn’t answered here, please do not hesitate to contact reception on 08 6244 7885 regarding any additional questions.